Terms of use

Last updated: 19 October 2026

1. Who we are

Aaradhya is operated by INDO CHATS PRIVATE LIMITED — CIN U62012WR2026PTC295588 · Registration No. 295588 · PAN AAJCI0344K · GSTIN 19AAJCI0344K1ZE · Phone +91 99034 08405. The FSSAI licence number for prasad handling is published here as soon as it is issued. In these terms, “Aaradhya”, “we” and “us” mean the operator of the Aaradhya website and app, and “you” means the person using them.

2. What Aaradhya does

Aaradhya is a technology platform that connects devotees with independent, verified temples, priests, astrologers, charity partners and delivery partners. Pujas and rituals are performed by those partners. Aaradhya arranges the booking, payment, proof of puja, prasad delivery and support.

3. Eligibility and accounts

• You must be at least 18 years old to create an account and pay. Bookings for children are made by a parent or guardian.
• You are responsible for keeping your login secure and for the accuracy of the sankalp details you provide.

4. Bookings and prices

• Prices are shown in Indian Rupees and include applicable taxes. The total, including any delivery charge, is shown before you pay.
• Worldwide packages are charged in your chosen currency at the conversion shown at checkout.
• A booking is confirmed when you receive a confirmation in the app or by email.
• The date and temple of a puja may change for reasons beyond our control (for example temple closures or festival schedules). If it does, you may accept the new date or cancel for a full refund.

5. Proof of puja

We aim to deliver a proof pack for every booking. If a proof pack is incomplete or you believe a puja was not performed as described, flag it within 7 days; it is reviewed by a person, and if the puja was not performed as described you receive a full refund or a free re-performance, as you choose.

6. Religious services

Pujas, chadhava and remedies are acts of devotion. We do not promise, and no partner may promise, any specific result. Please read our Religious services disclaimer.

7. Acceptable use

You must not misuse Aaradhya, including by posting content that is unlawful, defamatory, obscene, hateful, that insults any religion or community, that infringes another’s rights, or that impersonates another person; by attempting to gain unauthorised access; or by using automated tools to scrape the service. Content in satsang rooms and reviews is moderated, and we may remove content and suspend accounts that break these rules, in line with the Information Technology Act, 2000 and the rules made under it.

8. Refunds, shipping, Punya Coins and daan

These are governed by our Refund & cancellation policy, Prasad shipping policy, Punya Coins terms and Daan & seva policy, which form part of these terms.

9. Intellectual property

The Aaradhya name, logo, app, website design and original content belong to Aaradhya. Proof packs are provided for your personal and family use.

10. Liability

Nothing in these terms limits your rights as a consumer under the Consumer Protection Act, 2019. Subject to that, our total liability for any booking is limited to the amount you paid for it.

11. Governing law and disputes

These terms are governed by the laws of India. Subject to your rights to approach a Consumer Commission, the courts at Kolkata, West Bengal have jurisdiction.

12. Changes

We may update these terms. Material changes are notified in the app and by email at least 7 days before they take effect.

13. Contact

Questions about these terms: legal@aaradhyaapp.com. Complaints: see Grievance redressal.