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Seller terms
For shops, makers and businesses selling Hindu religious items in the Aaradhya Puja Store.
Last updated: 8 November 2026
Who can sell
Businesses and individual makers in India who complete the seller application and are verified by Aaradhya. Verification may include a phone call, checking the GSTIN and, for food items, the FSSAI licence. Aaradhya may refuse, pause or end any seller account.
Listings
- Sell only genuine items you own or are authorised to sell, with your own photos
- Describe material, size, weight, origin and what is included honestly; the price shown is the full price including GST
- Every new or edited listing is checked by Aaradhya before it appears in the store
- Keep stock up to date and hide items you cannot supply
Not allowed
- Medicines, “miracle” or guaranteed-result products, and claims that an item cures illness or guarantees wealth, marriage or success
- Ivory, animal skins, coral, conch or any item whose trade is restricted by law
- Counterfeit, misleadingly labelled or idols of disrespectful design
- Food or prasad without a valid FSSAI licence
Orders and delivery
Buyers send an order request. The seller confirms stock and delivery time; Aaradhya then collects payment from the buyer and the seller ships only after the order shows as paid. Sellers pack items safely, ship within the time shown on the listing and share the courier and tracking number in the dashboard. Orders abroad are shipped only by sellers who have chosen to ship abroad, in line with export and customs rules.
Payments, commission and payouts
Buyers pay Aaradhya online by a secure payment link, or in cash on delivery for orders delivered in India. Aaradhya charges a commission on the value of each delivered order, by category:
| Category | Commission |
|---|---|
| Prasad & sweets (food & beverages) | 9% |
| Murtis & idols, puja samagri, rudraksha & malas, yantras, incense & dhoop, diyas & lamps, home mandirs, gifts and other items | 15% |
| Books | 15% |
| Clothing & vastra | 27% |
Seller payouts (order value minus commission) are made by bank transfer 30 days after delivery, for every order including Cash on Delivery orders. Cancelled orders and refunded items are not paid out. The commission shown in your dashboard is fixed at the rate in force when the order was placed; Aaradhya may change rates for future orders with notice. Each seller is responsible for its own taxes and invoices; Aaradhya deducts and deposits tax at source where the law requires.
Returns and complaints
Items that arrive damaged, wrong or not as described are replaced or refunded. Sellers respond to complaints within 2 working days. Repeated complaints may lead to suspension. Buyers can also contact our Grievance Officer, Nidhi Dixit, through the grievance page.
Personal data
Sellers use a buyer’s name, phone and address only to fulfil that order, and never for marketing, under our Privacy notice.
Questions: sellers@aaradhyaapp.com