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Refund & cancellation policy
Clear rules, set out before you pay.
Last updated: 19 October 2026
Cancelling a puja
| When you cancel | Refund |
|---|---|
| More than 24 hours before the scheduled puja | 100% of the amount paid |
| Within 24 hours of the scheduled puja | Not refundable, as materials and the priest’s time are committed; you may move the booking once to another date at no charge |
| After the puja has been performed | Not refundable, except as below |
When we refund in full
- We or the temple cancel or cannot perform the puja
- The date changes and you do not accept the new date
- A flagged proof pack shows the puja was not performed as described (or you may choose a free re-performance)
Prasad and store orders
- Damaged, missing or wrong items: report in the app within 48 hours of delivery with a photo for a re-dispatch or refund
- Prasad is a food item and cannot be returned once delivered in good condition
- Unused, sealed store items may be returned within 7 days of delivery
Subscriptions
Cancel or pause any time in the app; the change applies from the next billing cycle. There is no lock-in and no cancellation fee.
Daan
Daan passes to the charity partner and is not refundable once disbursed. If a daan cannot be delivered as described, it is refunded in full.
How refunds are paid
Refunds go back to the original payment method within 7 working days of approval. International refunds are made in the currency you paid in; any difference caused by exchange-rate movement is not charged to you by Aaradhya.