Grievance redressal

Last updated: 19 October 2026

Grievance Officer

Name: Nidhi Dixit
Designation: Grievance Officer
Email: grievance@aaradhyaapp.com
Location: Kolkata, West Bengal, India

How to raise a grievance

1. Write to the Grievance Officer at the email above, or use “Help > Raise a grievance” in the app.
2. Include your name, registered email or phone, the booking or order ID, and a description of the issue with any photos.
3. You receive a ticket number with the acknowledgement.

Our timelines

• Acknowledgement: within 24 hours of receipt.
• Resolution: within 15 days of receipt.
• Requests to remove content that exposes a person’s private area, shows nudity or a sexual act, or impersonates someone: action within 24 hours.
• Consumer complaints about a booking, product or refund are also handled within the timelines of the Consumer Protection (E-Commerce) Rules, 2020.

If you are not satisfied

• Content-related decisions can be appealed to the Grievance Appellate Committee under Rule 3A of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
• Consumer disputes can be taken to the National Consumer Helpline (1915) or the appropriate Consumer Commission under the Consumer Protection Act, 2019.
• Personal data complaints can be escalated to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023, after using our process.

Monthly compliance reporting

Starting with the first full month after launch (the October 2026 summary, published in November 2026), a summary of grievances received and actions taken will be published monthly on our Compliance & registrations page.