Frequently asked questions

Yes. Aaradhya launched on 19 October 2026 in India and, at the same time, for NRI devotees in the UAE, USA, UK, Canada and Australia. Create your free account to explore every service; online payment for bookings switches on as soon as our payment gateway integration is complete.

Every booking includes a verified proof pack — photographs and video of your sankalp and puja — and a tamper-evident certificate. Its QR code lets you confirm the proof has not been altered.

The sankalp with names and gotra, a complete puja video, live updates, a verified proof pack with certificate, and prasad delivered home once prasad delivery starts (it begins when our FSSAI licence is issued). Prices are final and include GST.

Worldwide packages include international dry-prasad courier and are charged in AED, USD, GBP, CAD or AUD. The converted amount is shown before you pay.

Yes. You can cancel for a full refund up to 24 hours before the scheduled puja. Full rules are in the Refund & cancellation policy.

Report it in the app within 48 hours of delivery with a photo, and we re-dispatch or refund the prasad element.

Only where the registered charity partner receiving it holds the relevant registration; this is shown before you pay, and the receipt is issued by the charity partner.

Aaradhya’s loyalty points. One Punya Coin is worth ₹1 toward a future puja or can be converted into a donation. They are not cash and cannot be withdrawn.

No. Pujas are acts of devotion. We never promise a guaranteed outcome, and any listing that implies one is removed.

Write to our Grievance Officer at grievance@aaradhyaapp.com. We acknowledge within 24 hours and aim to resolve within 15 days.