Draft for legal review. This policy will be finalised by legal counsel and published with an effective date before bookings open on Aaradhya.
1. Eligibility
Partners must be at least 18 years old and legally able to contract in India. Temple trusts and businesses must be registered as required by law, and the person registering must be authorised to act for them.
2. Registration and verification
Partners provide accurate details and complete KYC as described in the KYC Policy, and keep them up to date. We may suspend a Partner whose information is inaccurate, incomplete or out of date.
3. Listing and content standards
- Puja descriptions, inclusions, prices and photos must be accurate and your own, or properly licensed.
- No promises of guaranteed spiritual, health, financial or other outcomes.
- No content that is unlawful, misleading or hurts religious sentiments.
- Products must be genuine, safe and of the stated origin; food items must meet FSSAI requirements.
4. Proof of service and quality
Partners perform each booked service as described, read the sankalp with the devotee's names and gotra, and capture proof to Aaradhya's standards: time stamp, location tag and priest identity. Quality is checked through ratings, audits and occasional test bookings; Partners who fall below standard may be paused until standards are met.
5. Dispatch
Prasad and products are packed in tamper-evident packaging, batch-photographed and handed to the courier within the stated time, with proof of dispatch.
6. Fees and payouts
Registration is free. Aaradhya charges a platform commission, shown in the Partner's written agreement before onboarding. Payouts are made to the verified bank account on a fixed cycle after successful delivery of the service or product, net of commission, applicable taxes and approved refunds.
7. Confidentiality and data protection
Partners use devotee data only to perform the booked service, keep it confidential, and delete it when no longer needed, in line with the DPDP Act, 2023.
8. Non-solicitation
Partners do not move devotees off the platform for bookings made through Aaradhya during the agreement and for 12 months after it ends.
9. Intellectual property
Aaradhya grants Partners a limited right to use the Aaradhya name and logo only as allowed in the Brand Guidelines. Partners keep ownership of their own content and grant Aaradhya a licence to display it on the platform.
10. Indemnity
Partners indemnify Aaradhya against losses arising from their breach of these terms, the law, or third-party rights.
11. Suspension and termination
Aaradhya may suspend or remove a Partner for fraud, repeated quality failures, misconduct or breach. Either side may end the agreement with 30 days' written notice; pending payouts are settled after open bookings are completed.
12. Disputes and governing law
Disputes are first handled through good-faith discussion and then under Indian law, with exclusive jurisdiction at the courts at Howrah, West Bengal.
Questions about this page? Contact us or write to our Grievance Officer.